Terms of Service

1. Service Description

Expresso Assinatura is a SaaS (Software as a Service) platform that enables you to create, customize and manage professional email signatures. The service includes ready-made templates, advanced customization with over 100 dynamic fields, CTA integration, UTM analytics, WhatsApp Business, and LGPD/GDPR compliance.

2. Account and Registration

• You must provide accurate information and keep your data up to date
• You are responsible for maintaining the confidentiality of your password
• One account per person or legal entity — sharing access is not permitted
• You must be at least 18 years old or have legal guardian consent
• Email verification is required to activate your account — check your spam folder

3. Plans and Billing

• The free plan includes up to 5 signatures; paid plans offer higher or unlimited limits
• Charges are made on a recurring basis according to the chosen plan
• Cancellation may be done at any time — access continues until the end of the paid period
• We do not issue refunds for partial periods, unless required by law
• We reserve the right to change prices with 30 days prior notice

4. Right of Withdrawal (Consumers)

Brazil (CDC — Law 8,078/1990): you have the right to withdraw within 7 calendar days of subscribing to a paid plan, with a full refund and no need for justification.

European Union (Directive 2011/83/EU): you have the right to withdraw within 14 calendar days of contracting, without justification. By requesting immediate commencement of the digital service within that period, you acknowledge that the right of withdrawal is lost once the service is fully provided, pursuant to Art. 16(m) of the Directive.

To exercise the right of withdrawal, contact privacy@expresso.marketing or access your account settings.

5. Intellectual Property

Your content is yours: you retain all rights to texts, images and data you enter in your signatures. By using the service, you grant us a limited, non-exclusive and revocable licence to store and render that content as necessary to provide the service.

Our platform: the code, design, templates and other elements of the platform are owned by Expresso Assinatura or its licensors and protected by copyright. Copying, modifying or distributing our platform without express authorisation is not permitted.

6. Acceptable Use

You may not use the service to:

• Send spam or unsolicited bulk content
• Post illegal, defamatory, offensive or third-party rights-infringing content
• Reverse-engineer, decompile or attempt to extract the platform source code
• Create automated accounts or use bots without express authorisation
• Violate the privacy of third parties or collect data without consent
• Carry out security attacks or attempt to compromise system integrity

7. Limitation of Liability

The service is provided “as is”, without express or implied warranties of uninterrupted availability. We are not liable for:

• Data loss resulting from misuse or hardware failures on the user's side
• Indirect damages, lost profits or consequential damages
• Compatibility with all email clients (each client has its technical limitations)

Our maximum liability is limited to the amount paid by the user in the last 3 months. This limitation does not affect statutory consumer rights that cannot be waived, including EU consumer protection laws.

8. Account Termination

You may close your account at any time. We reserve the right to suspend or terminate accounts that breach these terms, with or without notice depending on severity. After termination, your data is retained as described in our Privacy Policy and then deleted.

9. Privacy and Data Protection

Personal data processing is governed by our Privacy Policy, in compliance with LGPD (Law 13,709/2018) and GDPR (EU Regulation 2016/679). To exercise your data subject rights, visit our Privacy Portal.

10. Changes to Terms

We may update these terms periodically. We will notify you of relevant changes by email and/or platform notice with at least 30 days' advance notice. Continued use of the service after the effective date constitutes acceptance of the new terms.

11. Governing Law and Dispute Resolution

These terms are governed by Brazilian law, including LGPD (Law 13,709/2018) and the Consumer Defence Code (Law 8,078/1990). EU consumers may bring proceedings before the courts of their place of residence. You may also use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr